Human Factors • Information Design • Interaction Design • Graphic Design

TECHNICAL QUALIFICATIONS:

Interface Designer with strong background in web and mobile devices. Experienced in analytics, modeling and communications technologies. Skilled at interface and graphics design. Seeking a position offering opportunities to design interfaces and devices that meet critical goals and help people do their jobs better.

• Lengthy experience with numerous development and analytic processes; Comfortable working within formal processes
• Familiarity with government regulations and communications standards
• Experience in creating new methodologies, processes and artifacts
• Some experience in cognitive studies, engineering research and statistics
• Experience in organizing new teams and evangelizing new capabilities
• Proven record managing multiple, time-sensitive projects
• Strong planning, communications and negotiation skills

PROFESSIONAL EXPERIENCE:

August 2007 to Present:

Senior Interaction Designer — Little Springs Design

• Develop user needs into product features through research, user studies and well-applied heuristics.
• Design information architectures, processes, interactions, layouts and graphics for mobile applications and mobile-centric client websites.
• Keep up-to-date on the state of the art in mobile hardware and software as well as user, social and marketing trends throughout the world. Develop and design materials to communicate this information through the website and at special events.

November 2004 to August 2007:

Human Factors Engineer — Sprint User Experience Design

• Assist in the discovery and development of business requirements; interpret functional requirements in a user-centric manner; create models to gain customer buy-in and assure proper products implementation.
• Utilize the tools, techniques and processes provided thru User-Centered Design (UCD) to develop highly usable products for all of Sprint.
• Lead designer for complete redesign of the entire post-signon experience for all customers of the merged Sprint & Nextel company.

March 2003 to November 2004:

Interaction Design Manager — Sprint Enterprise Web Solutions, User Experience

• Guided and ensured the use of UCD techniques and processes in the team; creating intuitive user interface prototypes and modifying them based on results of usability testing and other information.
• Synthesize user requirements and translate them into useful, usable designs.
• Lead designer and team manager for new styles (grids & templates) rolled out across all Sprint sites. Led complete redesign of SprintPCS.com website; implemented with full web standards, the first large company to do so anywhere in the world.

May 2001 to March 2003:

Information Design Manager — SprintPCS.com, User Experience

• Acted as senior designer while managing and training a team in the use of the Information Design, Interaction Design and UCD processes; implemented a new, UML-based UI model across the enterprise.
• Applied user research results to inform design; planned and facilitated usability research as needed.

June 1999 to May 2001:

Web Designer — Sprint PCS, Product Design, E-Business Operations & Design

• Maintained the sprintpcs.com website. Updated content thru html and content-management databases, created html and other GUI designs for new products, site sections and updates
• Created concepts and target state mockups for presentation, R&D and research
• Lead information architect, interaction designer and graphic designer for a site wide redesign

October 1997 to June 1999:

Web Developer — IsoSystems, Kansas City, MO

• Designed, programmed and scripted web pages for a variety of client websites; Integrated presentation layer code with back-end systems
• Designed, created and implemented databases for web access and update of information for a variety of clients

PROFESSIONAL ACTIVITIES:

Research:

Experience in formal aeronautical research (KU wind tunnels, WSU water tunnel) • Familiar with user research methodologies and processes • Experience planning and facilitating user research • Some experience with statistical analysis.

Design & Process Development:

Have designed my own method of wireframing (diagramming user-facing systems), used by many others within Sprint • Highly Skilled with use case modeling and UCD • Experience with UML, Rational (RUP), FDD, Agile Development, Object Oriented Design and Iterative and Incremental Development and design methodologies and concepts.

Systems & Software:

Highly skilled with all best-practice graphic design and office productivity software • Experienced in HTML/XHTML and CSS • Experience in database design and implementation • Practical knowledge of scripting and programming languages.

Interfaces:

Significantly contributed to UI standards for Sprint wireless and desktop interfaces • Highly knowledgeable about capabilities of all current browsers, desktop configurations and typical user behaviors • Familiar with MS and Apple desktop standards • Some familiarity with most portable and wireless consumer devices • Limited familiarity with avionics interfaces, land mobile radio, and some warfighter systems.

Conferences:

CHI 2003, Human Factors in Computing Systems — Association for Computing Machinery, Ft. Lauderdale, April 2005— Focus on improving inter-department process, collaborative methodologies (e.g. NASA/JPL touch screen requirements environment) and technologies allowing presentation of information based on device and environmental context.

Image & Meaning — MIT, Boston, June 2001 — Focus on alternative visualizations of conventional or complex information; Workshops included discussions about gathering and presenting information on battlefield environmental conditions.

EDUCATION:

Training:

UX Intensive — Adaptive Path, April 2004 — Four day overview of the Adaptive Path methods of requirements gathering, user testing, information architecture and interaction design.

RF 100 — Scott Baxter & Assoc., November 2006 — Three day overview of CDMA and RF System Engineering.

User Interface Design — Bentley College, June 2006 - High-intensity course in details of user-centered design process; focus on prototyping and requirements analysis.

Human Factors & User Experience Design: User Requirements & Task Analysis — Dr. Bill Gribbons, Bentley College, September 2006 — Overview of human factors and human perceptual physiology, update on new methods in requirement gathering and analysis as it informs and measures design.

Usability Boot Camp — Bentley College, November 2005 - Week-long immersive course in the theory and practice of usability; includes practical experience in requirements gathering, prototyping, user testing and other evaluation methods.

Advanced Handset UI Paradigms — Dr. Tony Tsoi, Mobile Usability LLC, series throughout 2005 — The evolution of hardware/software interfaces in mobile devices, expectations for the future, and methodologies for exploiting their strengths and weaknesses.

User Centered Design — Dr. Bill Gribbons, Bentley College, August 2005 — An overview of UCD and Human Factors as it relates to meeting business-centric goals.

Negotiation training — Company-hosted training, Throughout 2005 — Based on William Ury's work as taught at Harvard; including much individual contribution and role-playing.

Education:

B.F.A. Printmaking — School of Fine Arts, University of Kansas, Lawrence — May 1995

EMPLOYMENT HISTORY:

Suburban Lawn & Garden

February 2005 - Present, Office Assistant

• Certified Missouri & Kansas "Call before you dig" utility locator
• Trained new employees in recycling center operations
• Retail store cashier
• Clerical & other support for senior staff

March 2004 - March 2005, Receptionist

• Managed office mail
• Switchboard operator
• Clerical support for all office staff

Manpower Temporary Staffing

March 2003 - September 2003

• Clerical Support for a national mortgage company
• Log loans into Junior Processing
• Audit log and create daily compliance emails for loan counsellors
• Designed and maintain daily worksheet detailing non-compliance
• Document loan status, monitor and record daily workflow
• Assist other departments as needed

Westport Laundromat

June 2001 - April 2002, Part-Time Attendant

• Cahier; labelling and logging dry cleaning
• Quickly assisting customers through unpredictable events
• Closing Attendant

Enneking Medical, Inc.

March 2000 - August 2000, Sales Assistant

• Create sales quotes and purchase orders for customers and vendors
• Sending product information to prospective customers
• Follow up sales leads and fulfill orders
• Keying internal and external sales entries
• Tracking sales representatives work patterns and productivity

Clean Team

October 1998 - December 1999, Housekeeping Team Lead

• Assigned work areas to team members
• Trained new team members in processes and procedures
• Completed reports, collected payments and communicated with customers

Wigg-a-mogg Resort

May 98 - September 98, Assistant Cook

• Organised and prepared buffets to specific guidelines developed by head chef
• Controlled inventory through rotating and effective product management
• Maintained excellent quality control

EDUCATION:

• 1st Year Law and Justice at Sir Sanford Fleming College, Peterborough, Ontario, Canada
• Business Concentration at Haliburton Highlands Secondary School, Haliburton, Ontario, Canada

SKILLS:

• Computer Systems & Software: DOS, Windows thru XP, MacOS 9 & X; ACT, Peachtree Accounting, Microsoft Word, Microsoft Excel, Microsoft Publisher, Microsoft Outlook/Entourage & Outlook Express, all common web browsers, Symantec WinFax, Pegasus Mail
• Call before you dig iTic System: Certified in Kansas, Probationary Certification in Missouri